For many of the hotels we have been allotted rooms enabling instant confirmation. This list of hotels is growing. For hotels we do not yet have allotments for and cannot instantly confirm your booking, we will contact the hotel and normally confirm your booking within 24 hours. We will notify you by e-mail the moment we receive confirmation or any changes in your booking status. You can also check your booking status at dos@roommillion.com

Some of the Hotels with which we book accommodation for our clients, have allotted a number of rooms to our company each day. We then allocate your Name list to these available rooms. We keep all your details on file, until we submit the full Name lists and details of each booking, a set number of days before the check in date. So please do not be alarmed if the Hotel does not have your booking details, as they are on file, and will be submitted closer to your check in date. If you have any queries regarding your booking, please contact our Customer Service Department at dos@roommillion.com

Once you submit a booking order our reservation system will automatically assign a code (Identification number) to your reservation.

We will use this unique reference number to identify your reservation and personal preferences. You should use it in all correspondence with us.

In the unlikely event that the lodging does not have available rooms we will notify you by e-mail as soon as possible with an alternative hotel within your preferred location and budget. We will not charge your credit card until we have your confirmation that our proposed alternative is suitable for you.

For the pre-paid rate basis;

If the room is available, we will charge against your credit card and the room will be reserved for your stay. We will email you the confirmation voucher which you will have to present together with your passport when checking in. This is because the discounted rates we advertise are only available to us on a pre-payment basis.

On your credit card statement, it will be charged from ‘Interactive Master Co.,Ltd', not the hotel.

For the post-paid rate basis;

The RoomMillion Network is a unique travel website in that although we request your valid credit card details to secure your booking, we do not charge anything to your account. All accommodation charges will be paid directly to your account upon arrival at the hotel.

Follow this link for more information on our policies .

We do not charge any cancellation fee for rooms that have not been confirmed. However once your room has been confirmed, you are subject to the cancellation policies detailed below. The cancellation policy below applies to all bookings unless the hotel you have booked with has different terms and conditions to those stated below. It is in your best interests to be aware of any cancellation policies that apply and fees that you may incur as a result of a cancellation. Any policies dictated by the hotel will always take precedent over the policy stated here. We will of course inform you clearly and completely if this is the case with your booking.

Cancellation

PRE-PAID BOOKING

If you cancel your booking 7 WORKING DAYS or MORE prior to check-in, a nominal cancellation fee of US$15 PLUS a credit card processing fee of 5% will apply.

If you cancel your booking LESS THAN 7 WORKING DAYS (not including Sat, Sun & Public Holidays) prior to check-in, a cancellation fee equal to 1 NIGHT'S accommodation cost PLUS a credit card processing fee of 5% . The nominal cancellation fee will not be charged in this case.

POST-PAID BOOKING

If you cancel your booking LESS THAN 2 WORKING DAYS (not including Sat, Sun & Public Holidays) prior to check-in, a cancellation fee equal to 1 NIGHT'S accommodation cost PLUS a credit card processing fee of 5% . The nominal cancellation fee will not be charged in this case.

NOTE: All cancellations MUST BE MADE IN WRITING to RoomMillion.com only - not to the hotel - by email to dos@roommillion.com with the word "CANCEL" in the subject line and quoting your booking ID e.g. ID123485 if you have one, or the hotel name and relevant dates if you have not received a booking number, or fax cancellation note to: (Thailand) +66 2 685 0504

A Cancellation must be confirmed back to you by one of our consultants. If you have not received a confirmation of the cancellation within 24 hours after sending request, it means we have not received it and you must resubmit it. Or telephone us direct: ( Thailand ) +66 1 333 1212.

Extension of stay:

Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact our Reservations office as the hotel will not offer you these discount prices (Hotel will charge you full of regular rates).

Shortening your stay:

We would love to be as flexible as we can regarding this issue. However, as an agent, The RoomMillion Network has to abide by the individual hotel policies regarding refunds. Essentially, if the hotel charges you for the nights you cancelled, we do too. If the hotel does not charge you, neither do we and we will refund the amount to you less 5% administration charge. You must cancel the unwanted room nights with us as well as the hotel receptionist or you will not receive your refund if applicable.

No Show (Non-use of reservation):

If, for any reason you don't utilise your reservation and fail to contact us to cancel it, we will charge a one night room charge plus a handling fee of Bt. 500 or 5% of the booking value (whichever is higher).

In periods of high occupancy the hotel may impose stricter policies for cancellation. The policy will be advised to you when we receive confirmation from the hotel.

The reason for this is that as far as the hotel is concerned the room is booked and they cannot let anyone else occupy it, in case you arrive. Thus the room is held, un-occupied, until they are notified otherwise.